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FAQ



Q: How to become a HSIN customer?
Q: Can I get a set of your Corner Samples?
Q: Where Can I see the price for the mouldings?
Q: Do you have your moudlings in stock?
Q: Where do you get your moudlings?
Q: What’s the turn around time for mouldings?
Q: How do you ship your items?
Q: What’s your return policy?
Q: What forms of payment do you accept?
Q: Do you open to public?

Q: How to become a HSIN customer?

It is simple! First, you download HSIN Account Application FormComplete and submit the form by email or fax, and we will begin to process your application. Second, please go to our Register page to get yourself registered. Once registered and approved, you can login to download our current price list and order a set of corner samples.
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Q: Can I get a set of your Corner Samples?

For new customer, a complete set of wood mouldings sample is $200.00 CAD plus taxes and shipping fee.
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Q: Where Can I see the price for the mouldings?

To access HSIN’s price list is simple. First thing you need to do is get yourself registered. You need to be registered using the Register page. Once registered and approved, you can download HSIN’s Price List.
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Q: Do you have your moudlings in stock?

Yes, we have all our mouldings in stock at our Richmond warehouse.
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Q: Where do you get your moudlings?

We have a factory in Taiwan, so all our moudlings are proudly designed and manufactured in Taiwan.  You are welcome to order custom design mouldings too. For more information, please call us at 604-231-3728.
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Q: What’s the turn around time for mouldings?

We ship all orders within 1 business day. For customers in BC, you will receive your order usually within 1~2 business days. For customers from other provinces, orders will take 2~5 business days to arrive. No orders will be shipped or delivered on closed days. Delivery subject to freight carrier closings as well.
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Q: How do you ship your items?

We use a variety of carrier services to delivery packages, including UPS, Federal Express, DHL, Tiger, Greyhound, DanFoss and Canada Post Office. The choice of carrier is determined by destination and the size of your order. We will select the best carrier to keep our shipping charges as low as possible.
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Q: What’s your return policy?

Hsin Framing & Moulding does not accept any returned goods without prior authorization. Returns must be done within 7 days of receipt of order. Returned goods that are not due to our error will be subject to a 15% re-stocking fee. No returns on the custom ordered. No returns will be authorized after 30 days from receipt of goods. Note: Customers will be responsible for shipping charges on cancelled orders. For more information, please visit our Terms & Condition page.
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Q: What forms of payment do you accept?

We accept the following forms of payment: Visa, MasterCard, Debit, company chegue and cash. We do not accept any personal chegue. We only charge your credit card until your order is shipped.
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Q: Do you open to public?

YES, we do sell to general public at a retail price. Only qualified HSIN customers such as art galleries, custom framing shops, artists, photographers, interior designers, and building contractors etc… are eligible for HSIN’s wholesale price.
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